The primary challenge was that DentalXChange's legacy systems were a "black box" - a mountainous, decade-plus of technical debt. A lack of transparency and customizability handicapped the management of customer data, billing processes, and sales reporting.
Read MoreTechnology roadmapping does take time, and a level of technological knowledge regarding the types of systems and solutions available for a variety of goals. There are many websites that post reviews and many systems that offer free trials. Navigating through the options, while trying to align them with goals and required functionality needs to be done with a great deal of attention.
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