The primary challenge was that DentalXChange's legacy systems were a "black box" - a mountainous, decade-plus of technical debt. A lack of transparency and customizability handicapped the management of customer data, billing processes, and sales reporting.
Read MoreWelcome to another edition of Case Study Chronicles.
This story of a high-tech healthcare company revolves around their data - how the receive it from their network of healthcare providers, how they manage it, how they access, how they leverage it, and most of all, how to ensure it is clean and centralized.
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